Cookie Policy

Last Updated: November 2025

This Cookie Policy explains how Thalvion Citadel uses cookies and similar technologies on our Platform. By using our website, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can:

• Remember your preferences and settings
• Help you navigate between pages efficiently
• Improve your user experience
• Provide analytics about how visitors use the site
• Enable certain features and functionalities

2. Types of Cookies We Use

We use the following categories of cookies on our Platform:

A. Essential Cookies (Strictly Necessary)

These cookies are essential for the Platform to function properly and cannot be disabled.

Purpose:

• Enable you to log in and access your account
• Remember your session as you navigate the site
• Maintain security and prevent fraud
• Enable basic functionality like page navigation
• Comply with legal and regulatory requirements

Examples:

• Session cookies - expire when you close your browser
• Authentication cookies - remember you're logged in
• Security cookies - help keep the site secure

Legal Basis: These cookies are necessary for the performance of our contract with you and do not require consent under GDPR.

B. Functional Cookies

These cookies enhance functionality and personalization but are not essential.

Purpose:

• Remember your preferences (e.g., language, region)
• Save your settings and customizations
• Provide enhanced features you've requested
• Remember your consent choices

Examples:

• Language preference cookies
• User interface customization cookies
• Volume settings for games

Duration: Typically 1-2 years

C. Analytics Cookies (Performance Cookies)

These cookies help us understand how visitors interact with our Platform.

Purpose:

• Count visits and traffic sources
• Measure and improve platform performance
• Understand which pages are most/least popular
• See how visitors move around the site
• Identify technical issues

Examples:

• Google Analytics or similar analytics services
• Performance monitoring cookies
• Error tracking cookies

Data Collected:

• Pages visited and time spent on each page
• Navigation paths
• Browser and device information
• General location (country/city level)

Note: Analytics cookies collect information in an anonymous or aggregated form that does not directly identify you.

Duration: Typically 1-2 years

D. Marketing/Advertising Cookies

We may use these cookies to show you relevant content and offers.

Purpose:

• Show relevant content based on your interests
• Limit how many times you see an advertisement
• Measure advertising campaign effectiveness
• Remember that you visited our website

Note: As we are a social casino platform (not real money gambling), our advertising is limited and always complies with relevant regulations.

Third-Party Cookies: Some advertising cookies may be placed by third-party advertising networks (with your consent).

Duration: Typically 1-13 months

3. How We Use Cookies

Specifically, we use cookies to:

• Maintain your logged-in session
• Remember your cookie consent preferences
• Track your gameplay progress (virtual coins, game history)
• Analyze platform usage and improve user experience
• Ensure platform security and prevent fraud
• Provide customer support
• Comply with legal and regulatory obligations

4. Third-Party Cookies

Some cookies on our Platform are placed by third-party service providers we work with, such as:

• Game Providers: For delivering entertainment game content
• Analytics Services: For understanding site usage
• Support Services: For customer service features
• Security Services: For fraud prevention and security

These third parties have their own privacy policies and cookie policies. We recommend reviewing them:

• Google Analytics: Google Privacy Policy

5. How to Manage Cookies

Cookie Banner:

When you first visit our site, you'll see a cookie banner allowing you to accept or decline non-essential cookies.

Browser Settings:

You can control and/or delete cookies through your browser settings. Here's how:

Google Chrome:

• Settings > Privacy and security > Cookies and other site data
• Choose your preferred cookie settings

Mozilla Firefox:

• Settings > Privacy & Security > Cookies and Site Data
• Customize your cookie preferences

Safari:

• Preferences > Privacy > Manage Website Data
• Block or remove cookies as desired

Microsoft Edge:

• Settings > Privacy, search, and services > Cookies and site permissions
• Manage cookie settings

Mobile Browsers:

• iOS Safari: Settings > Safari > Block All Cookies
• Android Chrome: Chrome Menu > Settings > Site Settings > Cookies

Important: Blocking or deleting certain cookies may affect the functionality of our Platform. Essential cookies cannot be disabled as they are necessary for the site to work.

6. Other Tracking Technologies

In addition to cookies, we may use:

Web Beacons (Pixels):

• Small transparent images embedded in web pages or emails
• Help track page views and email opens
• Used in combination with cookies for analytics

Local Storage:

• Stores data in your browser (larger capacity than cookies)
• Used for game settings and preferences
• Persists until manually cleared

Session Storage:

• Temporary storage during your browsing session
• Cleared when you close your browser

7. How Long Do Cookies Last?

Session Cookies:

• Temporary cookies that expire when you close your browser
• Used for essential functions like maintaining your session

Persistent Cookies:

• Remain on your device for a set period or until you delete them
• Duration varies: from a few days to several years
• Used for preferences and analytics

8. Cookies and Personal Data

Some cookies may collect personal information when combined with other data we hold about you. How we handle your personal information is explained in our Privacy Policy.

Your Rights:

Under GDPR and New Zealand's Privacy Act 2020, you have rights regarding your personal data, including:

• Right to access your data
• Right to correct inaccurate data
• Right to delete your data (right to be forgotten)
• Right to object to processing
• Right to data portability

To exercise these rights, contact: privacy@thalvioncitadel.com

9. Do Not Track (DNT)

Some browsers have a "Do Not Track" feature that signals to websites that you don't want your online activity tracked. Currently, there is no industry standard for responding to DNT signals, and our Platform does not respond to DNT requests at this time.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. When we make changes:

• We'll update the "Last Updated" date at the top
• Significant changes will be communicated via email or site notification
• Your continued use constitutes acceptance of the updated policy

11. Legal Compliance

New Zealand:

• Complies with the Privacy Act 2020
• Follows guidelines from the Office of the Privacy Commissioner

European Union:

• Complies with GDPR (General Data Protection Regulation)
• Follows ePrivacy Directive requirements

12. Contact Us

If you have questions about our use of cookies, please contact us:

Email: privacy@thalvioncitadel.com
General Support: support@thalvioncitadel.com
Platform: Thalvion Citadel Limited, New Zealand