Terms & Conditions

Last Updated: November 2025

Welcome to Thalvion Citadel. By accessing or using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Definitions

For the purposes of these Terms and Conditions:

• "Platform" refers to the Thalvion Citadel website and all associated services
• "Social Gaming Platform" means an entertainment platform that provides casino-style games using virtual coins only, with no real money wagering or prizes
• "Virtual Coins" refers to the in-game credits used on the Platform that have no real-world monetary value
• "Entertainment Purposes Only" means the Platform is designed solely for recreational entertainment and social interaction, not for wagering or receiving money
• "User", "You", or "Player" refers to any person accessing or using the Platform
• "We", "Us", or "Our" refers to Thalvion Citadel Limited

2. Eligibility

Age Requirement:

• You must be at least 18 years of age to access or use this Platform
• By using the Platform, you represent and warrant that you are 18 years or older
• We reserve the right to request proof of age at any time
• Accounts found to belong to users under 18 will be immediately terminated

Geographic Restrictions:

• The Platform is primarily intended for users in New Zealand
• Access may be restricted in certain jurisdictions where social casino gaming is prohibited
• It is your responsibility to ensure that your use of the Platform complies with local laws

3. Virtual Currency

Nature of Virtual Currency:

• Virtual Coins are the exclusive currency used on the Platform
• Virtual Coins have NO REAL MONETARY VALUE whatsoever
• Virtual Coins CANNOT be exchanged, redeemed, or converted into real money
• Virtual Coins CANNOT be withdrawn, cashed out, or transferred outside the Platform
• Virtual Coins CANNOT be exchanged for goods or services of any kind
• All Virtual Coins remain the property of Thalvion Citadel at all times

Obtaining Virtual Currency:

• Virtual Coins may be obtained through free daily bonuses
• Virtual Coins may be earned through gameplay
• Optional purchases of Virtual Coins may be available for enhanced gameplay
• Any purchase of Virtual Coins is final and non-refundable
• Purchasing Virtual Coins does not constitute gambling and provides entertainment value only

4. No Real Money Wagering

Critical Understanding:

• Thalvion Citadel is NOT a wagering website
• You CANNOT wager real money on this Platform
• You CANNOT receive real money on this Platform
• You CANNOT receive real-world prizes, goods, or services
• All games are provided for entertainment purposes only
• Success in social gaming does not imply future success at real money wagering
• This Platform should never be used to practice wagering skills

5. Acceptable Use

You agree to:

• Use the Platform only for lawful, entertainment purposes
• Provide accurate and truthful information when creating an account
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations

You agree NOT to:

• Use the Platform if you are under 18 years of age
• Create multiple accounts or use fraudulent information
• Attempt to manipulate, hack, or exploit the Platform
• Use bots, scripts, or automated tools
• Harass, abuse, or harm other users
• Use the Platform for any commercial purposes
• Attempt to sell, trade, or exchange Virtual Coins
• Use the Platform while located in a jurisdiction where it is prohibited

6. Account Termination

We reserve the right to:

• Suspend or terminate your account at any time for violation of these Terms
• Remove any content you post that violates these Terms
• Refuse service to anyone for any reason
• Modify or discontinue the Platform at any time without notice

7. Intellectual Property

All content on the Platform, including but not limited to games, graphics, logos, and software, is the property of Thalvion Citadel or its licensors and is protected by copyright and other intellectual property laws.

8. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

• We do not guarantee that the Platform will be uninterrupted or error-free
• We do not warrant that the Platform will meet your expectations
• We do not guarantee the accuracy or reliability of any information on the Platform
• Virtual Coins have no value and may be lost at any time

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for any indirect, incidental, or consequential damages
• We are not liable for any loss of Virtual Coins
• We are not liable for any interruption or termination of service
• Our total liability shall not exceed the amount you paid, if any, for Virtual Coins in the past 12 months

10. Indemnification

You agree to indemnify and hold harmless Thalvion Citadel, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform or violation of these Terms.

11. Responsible Gaming

While this is not a gambling platform, we are committed to responsible gaming:

• Set time limits for your gaming sessions
• Take regular breaks
• Do not let gaming interfere with your responsibilities
• If you have a gambling problem, please seek help: Gambling Helpline NZ: 0800 654 655

12. Privacy

Your use of the Platform is also governed by our Privacy Policy, available at Privacy Policy.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Platform constitutes acceptance of the modified Terms.

14. Governing Law

Jurisdiction:

• These Terms are governed by the laws of New Zealand
• Any disputes shall be resolved in the courts of New Zealand

Regulatory Compliance:

• Thalvion Citadel operates in accordance with New Zealand's Gambling Act 2003
• The Platform does not offer regulated gambling services
• The Platform provides entertainment services only
• All games use virtual currency with no real-world value

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and other legal notices on the Platform, constitute the entire agreement between you and Thalvion Citadel.

17. Contact Us

If you have questions about these Terms, please contact us at:

Email: support@thalvioncitadel.com
Platform: Thalvion Citadel Limited, New Zealand