Responsible Gaming Policy

Last Updated: November 2025

At Thalvion Citadel, player wellbeing is our top priority. While we provide entertainment through social casino games using only virtual currency, we recognize the importance of promoting responsible gaming practices for all our users.

1. Our Commitment to Responsible Gaming

Thalvion Citadel is committed to:

• Providing a safe, secure entertainment environment
• Promoting awareness of responsible gaming practices
• Protecting vulnerable individuals, especially those under 18
• Offering tools and resources to help players manage their gaming
• Supporting players who may be experiencing gaming-related concerns
• Maintaining transparency about the nature of our social casino platform
• Complying with New Zealand's Gambling Act 2003 and responsible gaming standards

2. What is Social Gaming?

Important Distinctions:

• Thalvion Citadel is NOT a wagering website
• All games use virtual coins only with no real monetary value
• Players cannot receive real money or prizes
• This platform is designed for entertainment purposes only
• Virtual coins cannot be exchanged for money or goods

However, we understand that even entertainment gaming should be enjoyed responsibly, and we are committed to supporting healthy gaming habits.

3. Age Verification and Protection of Minors

18+ Only Policy:

• Our Platform is restricted to users 18 years of age and older
• We require age verification during account registration
• We may request additional proof of age at any time
• Accounts found to belong to minors will be immediately closed
• We do not knowingly collect information from individuals under 18

Parental Controls:

We encourage parents and guardians to:

• Monitor children's internet usage
• Use parental control software
• Educate children about age-appropriate content

4. Player Protection Tools

We provide several tools to help you manage your gaming experience:

Self-Exclusion:

• Request temporary or permanent account suspension
• Contact support@thalvioncitadel.com to activate self-exclusion
• Self-exclusion periods: 1 month, 3 months, 6 months, or permanent
• During self-exclusion, you cannot access your account
• We will not send promotional communications during this period

Session Time Reminders:

• Set reminders to notify you of time spent gaming
• Receive alerts at intervals you choose (e.g., every 30, 60, 90 minutes)
• Take regular breaks to maintain healthy balance

Activity Tracking:

• View your gaming history and time spent on the platform
• Monitor your usage patterns
• Set personal gaming limits

Communication Preferences:

• Control what notifications you receive
• Opt out of promotional emails at any time
• Manage your contact preferences in account settings

5. Recognizing Problematic Gaming Behavior

Warning Signs to Watch For:

Even with virtual currency gaming, you should be aware if:

• Gaming is interfering with work, school, or family responsibilities
• You feel anxious, irritable, or restless when not gaming
• You're neglecting personal relationships or self-care
• You're spending excessive time thinking about gaming
• You're using this platform to "practice" for real money gambling
• Gaming is negatively affecting your mental health or wellbeing
• You've tried to cut back but find it difficult
• You're hiding your gaming activity from others

If you recognize any of these signs, please seek help immediately.

6. Support Resources

Free, confidential help is available 24/7 in New Zealand:

7. Support for Family and Friends

If someone you care about has a gambling problem:

• Family Services: 0800 211 211
• Relationship Services: 0800 735 283
• Support groups for families affected by gambling
• Educational resources about problem gambling

8. Guidelines for Healthy Gaming

We encourage all players to:

• Set time limits before you start gaming
• Take regular breaks every 30-60 minutes
• Balance gaming with other activities and responsibilities
• Never use gaming to escape problems or negative feelings
• Be aware of how much time you spend on the platform
• Maintain healthy sleep, exercise, and social habits
• Remember that this is entertainment, not a way to make money

Financial Responsibility:

While our platform uses only virtual currency:

• Virtual coins have no real monetary value
• Optional purchases are for entertainment only
• Never spend more than you can afford on entertainment
• Don't use money needed for essential expenses

9. Protection of Vulnerable Players

High-Risk Individuals:

If you have a history of:

• Gambling addiction or problem gambling
• Other addictive behaviors
• Mental health conditions

We strongly recommend:

• Consulting with a healthcare professional before using this platform
• Considering whether social casino gaming is appropriate for you
• Using self-exclusion tools if needed
• Seeking support from the resources listed above

10. Employee Training and Awareness

Our team is trained to:

• Recognize signs of problematic gaming behavior
• Provide information about support resources
• Handle self-exclusion requests promptly and sensitively
• Maintain player confidentiality
• Prioritize player wellbeing over platform engagement

11. Platform Design and Messaging

Responsible Design Principles:

• Clear communication that this is entertainment, not gambling
• Prominent display of 18+ age restrictions
• Easy access to responsible gaming resources
• No misleading claims about winning money
• Transparent information about virtual currency

12. Regulatory Compliance

New Zealand Compliance:

• Operates in accordance with New Zealand's Gambling Act 2003
• Does not offer regulated gambling services
• Provides entertainment services only
• Complies with responsible gaming standards

13. Continuous Improvement

We are committed to:

• Regularly reviewing and updating our responsible gaming policies
• Staying informed about best practices in player protection
• Listening to feedback from players and experts
• Collaborating with responsible gaming organizations
• Investing in tools and resources for player wellbeing

14. Contact Us

For responsible gaming support or information:

Email: support@thalvioncitadel.com
Self-Exclusion Requests: support@thalvioncitadel.com
General Inquiries: Contact Form

For Immediate Help:
Gambling Helpline NZ: 0800 654 655 (Free, 24/7)